Refund policy

Return & Refund Policy — AL-VAHID

Returns & Eligibility

Due to the nature of our products and hygiene considerations, we do not accept returns or exchanges on used products under any circumstances.

Returns are only accepted in the following cases:

  • Product spillage
  • Product breakage during transit

Such issues must be reported within 1–3 days of delivery.


Unboxing Requirement (Important)

To be eligible for a replacement, you must:

  • Record a clear unboxing video
  • Ensure the package is shown from all sides before opening
  • Capture the issue (spillage/breakage) clearly in the video

⚠️ Claims without proper unboxing video evidence will not be accepted.


Replacement Policy

If your product is received in a damaged condition (spillage or breakage), we will provide a replacement at no additional cost.

Please note:

  • Minor damages such as scratches, dents, or packaging imperfections are not eligible for return or replacement
  • Replacement requests must be approved after verification


Refund Policy

  • Refunds are only applicable if a replacement cannot be fulfilled
  • Approved refunds will be processed to the original payment method
  • Processing time may vary depending on the payment provider


Product Usage & Safety

AL-VAHID is not responsible for any individual reactions to ingredients.

  • All ingredients are listed in the product description
  • Customers with sensitivities should perform a patch test before use
  • If irritation occurs, discontinue use and consult a physician


Need Assistance?

If you have any questions about products, usage, or need help before placing an order, we recommend contacting us.

For support, please reach out to:

AL-VAHID
Email: alvahidperfume@gmail.com

Phone: +91 7383047979

Our Commitment

Your satisfaction is important to us. While we maintain strict policies due to product nature, we are always here to assist and ensure a smooth experience.